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Transcript Error When City has Accented Character as First Letter - Remote Program SRPCTDRV Failed with Return Code 9976 (Doc ID 2892156.1)

Last updated on OCTOBER 28, 2022

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.


When attempting to run a transcript where the first letter of the name of the student's city starts with an accented character. (ex: Évangeline), the following error occurs:

The issue can be reproduced at will with the following steps:
1. Locate a student who city starts with an accented character
2. Navigate to Records and Enrollment -> Transcripts -> Transcript Request
3. Run the transcript and note the error thrown


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