EAP: Payment Request Attachment is Replicating and Replacing Other Attachments When Selecting Save for Later (Doc ID 2893198.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Payment Request with multiple attachments has an attachment that is replicating itself and replacing previous attachments.  Issue occurs when attachments are not being added all at once.  Attachments are being added before and after clicking Save For Later, going back and forth between each step of the train.

STEPS
1.  On the Fluid Employee Self Service Home page, click the Payment Request tile
2.  On the Payment Request Center page, click the + sign
3.  On the Summary page, populate the Invoice Number and Cost Sub-Total fields
4.  Click Attachments (0)
5.  Add 1st attachment
6.  Click Done
7.  On the Summary page, click the 3 dots in the upper right hand corner and select Save For Later
8.  Click Next
9.  On the Supplier page, enter Supplier information
10.  Click the 3 dots in the upper right hand corner and select Save For Later
11.  Click Previous to go back to the Summary page
12.  On the Summary page, click Attachments (1)
13.  Add 2nd and 3rd attachments
14.  Click Done
15.  On the Summary page, click the 3 dots in the upper right hand corner and select Save For Later
16.  Click Next until the Invoice Details page is displayed
17.  On the Invoice Details page, click Add Lines
18.  Enter Line Amount
19.  Click Accounting Details icon
20.  On the Accounting Details page, populate the Amount and Account fields
21.  Click Done
22.  On the Invoice Details page, click the 3 dots in the upper right hand corner and select Save For Later
23.  Click Previous until the Summary page is displayed
24.  On the Summary page, click Attachments (3)
25.  Add 4th and 5th attachments
26.  Click Done
27.  On the Summary page, click the 3 dots in the upper right hand corner and select Save For Later
28.  Click Next until the Review and Submit page is displayed
29.  On the Review and Submit page, click Submit
30.  Click OK to the message -- The current Payment Request will be submitted.  Click OK to proceed.
31.  Payment Request Center will be displayed
32.  Select the Payment Request that was just submitted
33.  On the Payment Request page, click Attachments (5)
34.  The following attachments are displayed:

      4th attachment
      4th attachment
      4th attachment
      4th attachment
      5th attachment

35. 1st 3 attachments are being replaced by the 4th attachment

Cause

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