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HR_EMPLPHOTO Process Failed With Java Error. "Error in pcmeweb.cpp : Class=CJImageUtil : Function=CJImageUtil() : Instruction=Failed to create java instance of ImageUtil". (Doc ID 2893861.1)

Last updated on SEPTEMBER 12, 2022

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


It was reported that the HR_EMPLPHOTO process failed in production with below error.

The issue can be reproduced at will with the following steps:
1) Navigate to Setup HCM > System Administrator > Database processes > Resize employee photos
2) Entered the following run control parameters
Chunk size : 50
Selected the "Upload from file" check box.
Source Directory - This is our custom directory created in PSNT server - Directory: D:\Photos\
Working Directory - EMPLOYEE_PHOTO_CHUNK - Changed it to the custom directory created on our PSNT server - Directory: D:\Interface\
Photo Type - HR Systems Photos
upload option - Validate and upload
Overwrite Existing Photos - This checkbox selected
3) Run the HR_EMPLPHOTO process
4) HR_EMPLPHOTO process failed.




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