EEX 9.2: Several Usability Inconsistencies and Error Message Have Been Detected at the Fluid Travel Authorization Creation/Submission Component (Doc ID 2895615.1)

Last updated on MAY 17, 2023

Applies to:

Symptoms

Several usability problems have been detected when Employees are creating and submitting a Travel Authorization transaction via Fluid User Interface. Here below are clarified:

  1) Problem #1: Travel Authorization Lines with a zero/blank amount are being automatically deleted by the system, even though submission has not completed, contradicting the delivered expected functionality in PeopleBooks.

        " When you submit a travel authorization using PeopleSoft Fluid, the system does not save lines if there is no value in the Amount field. For example, if the Automobile Rental line has no amount, then that line is not saved for the travel authorization and is removed when the submit is complete. "

  2) Problem #2: The system triggers the Submission Confirmation warning message upon clicking the DONE button at the Line Detail sub-page, instead of when the SUBMIT button is selected.

  3) Problem #3: The system allows a Travel Authorization to be submitted for approval, keeping transaction lines with a zero/blank amount, instead of automatically removing them once submission is complete.

  4) Problem #4: An Error Message is triggered when the Travel Authorization back-button is clicked once the transaction has been submitted for approval

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses User
    2.- Go to the Employee Self Service Fluid Homepage, and click on the Travel Authorizations Tile
    3.- At the Travel Authorization Search page, click on the Add Travel Authorization button
    4.- Fill in all Travel Authorization fields at the Header and on defaulted Line, and proceed to save the transaction
    5.- Add a new Transaction Line, select an Expense Type value, and leave the Amount field empty
    6.- Click on the Submit button
    7.- Click OK button on the pop up message about "At least one line have no amount."
    8.- Click Cancel button on the Submission Confirmation warning message
    9.- ISSUE #1: The Travel Authorization Line with a zero/blank amount has been effectively removed from the transaction, contradicting PeopleBooks
    10.- Manually add once again the Travel Authorization Line wrongfully deleted, and keep the Amount field empty
    11.- Click on the Details button of the newly added line
    12.- At the Line Detail sub-page, click on the Done button
    13.- ISSUE #2: The system incorrectly triggers the Submission Confirmation warning message, while Submit button has not been selected
    14.- Click on Cancel button from the Submission Confirmation warning message
    15.- Back again at the Fluid Travel Authorization main page, click on the Details button of the newly added line
    16.- At the Line Detail sub-page, click on the Done button again
    17.- The Submission Confirmation warning message is triggered again, but this time, click on OK button
    18.- ISSUE #3: The Travel Authorization has been successfully submitted, but the Transaction Line with a zero/blank amount has been left, and not removed
    19.- Click on the Travel Authorization back button at the top left hand corner of the page
    20.- ISSUE #4: The system throws an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

Changes

Cause

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