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EEX 9.2: Wording on Error Message (10502,498) Is Incorrect and Misleading When Modifying the Expense Type Field From Expense Report Line Defaulted From Travel Authorization (Doc ID 2895627.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The system is triggering Error Message (10502,498) when a User is trying to manually change the Expense Type of an Expense Report Line that has been generated/defaulted from an approved Travel Authorization.

While that in itself is not strange, what has changed is the message/wording within the window that pops-up. Before a systems upgrade to FIN 9.2 Image #42, the message would refer to the action taken by the User, (trying to change the Expense Type field value), while once at that Image level, or higher, the message states that the submitter cannot be the approver, which has no correlation to the action being performed.

Seems that the codeline from Record Field EX_SHEET_LINE.EXPENSE_TYPE.FieldChange has always delivered a validation that has hardcoded in itself Error Message (10502,498), with the old wording your Users were receiving. However, there was never a Message Catalog Entry for the same number. On Image #42, <Bug 33123977> - (SUBMITTER OR OWNER CAN APPROVE THEIR OWN TIME REPORT ADJUSTMENT) delivered a new Message Catalog Entry using the same Set/Number combination of (10502,498) regarding Time Report adjustments in Fluid Approvals.

As a result, now the codeline is using the Message Catalog Entry wording definition, instead of the hardcoded message in the codeline.

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as an Expenses User
    2.- Create a new Travel Authorization transaction, and submit it for approval
    3.- Log into the FSCM Online Application as an Expenses Approver User
    4.- Proceed to approve the Travel Authorization submitted
    5.- Log into the FSCM Online Application as the Expenses User again
    6.- Create a new Expense Report via defaulting in it the recently approved Travel Authorization
    7.- Try to change the Expense Report Line Expense Type field by selecting a different value
    8.- The system throws Error Message (10502,498)

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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