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Data Rows from PV_ATTACHMENTS Record are Not Deleted When User Deletes an Attachment from Customer Information Page. (Doc ID 2896185.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Attachment lines from the PV_ATTACHMENTS record are not getting deleted  when the user deletes an attachment from the Customer Information page.

The issue can be reproduced at will with the following steps:

1. Add an attachment to an existing customer .Navigation:Menu > Customers > Create Customer Information
2. Run sql select query on records PS_CUST_ATT and PS_PV_ATTACHMENTS,confirm data row for attachment exists .
3. Delete attachment by clicking on "-"customer page and save.
4. Run sql select query on records and note that data row is deleted on PS_CUST_ATT but still exists in PV_ATTACHMENTS.

Cause

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In this Document
Symptoms
Cause
Solution
References


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