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PO Dispatch (POXMLP) Process Does Not Send Email to Vendors for All Selected Purchase Orders and Change Orders (Doc ID 2896442.1)

Last updated on SEPTEMBER 15, 2022

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

PO Dispatch (POXMLP) Process does not send email to Vendors for all selected Purchase Orders and Change Orders . If the Purchase Order list contains valid and invalid email addresses, the PO Dispatch process will not send purchase orders for valid email addresses

Note: In the Replication Steps, User Details / Company Names / Addresses / Emails / Telephone Numbers / Etc. are fictitious (based upon made-up data used in the Oracle DEMO Environments), any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

The issue can be reproduced at will with the following steps:
1. Navigation: Setup Financials and Supply Chain > BU Related > Purchasing > Purchasing Options > US001 > Dispatch Method
Uncheck Transmit Change Orders
2. Navigation: Suppliers > Supplier Information > Add/Update > Supplier > 0000000044 > Address
Setup a valid email for 0000000044
Click Location > Procurement Options
PO Dispatch Options: Default from Higher Level
3. Navigation: Suppliers > Supplier Information> Add/Update > Supplier > 0000000045 > Address
Setup an invalid email for 0000000045
Example
abc, abc <xxxx@xxxx.com
Click Location > Procurement Options PO Dispatch Options: Default from Higher Level
4. Navigation: Purchasing > Purchase Orders > Add/Update POs
Create a PO (0000000493) for supplier (0000000044) and dispatch it (Dispatch Method : Email).
Create Change order by increasing the quantity
5. Navigation: Purchasing > Purchase Orders > Add/Update POs
Create a PO (0000000494) for supplier (0000000044) and dispatch it (Dispatch Method : Email).
Create Change order by increasing the quantity
6. Navigation: Purchasing > Purchase Orders > Add/Update POs
Create a PO (0000000495) for supplier (0000000045) and dispatch it (Dispatch Method : Email).
7. Navigation: Purchasing > Purchase Orders > Add/Update POs
Create a PO (0000000496) for supplier (0000000044) and dispatch it (Dispatch Method : Email).
Create Change order by increasing the quantity
8. Navigation: Purchasing > Purchase Orders > Add/Update POs
Create a PO (0000000497) for supplier (0000000044) and dispatch it (Dispatch Method : Email).
Create Change order by increasing the quantity
9. List of POs waiting for dispatch.
The third Purchase Order's (0000000495) supplier is 0000000045 and it is not a change order.
10. Navigation: Purchasing > Purchase Orders > Dispatch POs
Enter Business Unit : US001
Status : Approved
Dispatch Methods to Include : Email
Change Orders : Changed and Unchanged Orders
Run POXMLP PSJob
11. Check the PSJob log
SMTP sendMail failed (server phoxxxxxxx.com:25). Cannot send email to abc, abc <xxxxxxx@mailtest.com.
Issue : PO ID 496 & PO ID 497 are not dispatched due to SMTP error of PO ID 495

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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