ELM 9.2: When Terminated CWR Learner Not Dropped from Classes and if Hired as an Employee, when Attempt to Enroll in a Class, Receive Error Message: Duplicate enrollment Learner already enrolled (Doc ID 2900654.1)

Last updated on AUGUST 14, 2023

Applies to:

Symptoms

Contingent Worker (CWR) Learner is not dropped from the Class with status enrolled when termination comes from HR.
Then, when  same Learner hired with Empl_Rcd 0 attempts to enroll, receives an error message.

The issue can be reproduced at will with the following steps:

1. Ensure service operation WORKFORCE_SYNC is integrated with HCM to ELM environment.
2. Log in as a Learning Administrator and enroll a CWR Learner an EMPL_RCD =1 or greater into a Class
3. In HR, hire the CWR learner in a new job EMPL_RCD=0, which triggers the WORKFORCE_SYNC message to ELM.
4. In HR, with the same effective date, Terminate the CWR row for Learner EMPL_RCD =1 or greater, which triggers the WORKFORCE_SYNC message to ELM.
5. Run process Load Asynchronous (AE LM_LD_ASYNC) successfully.
  Verify hired row and terminated row for CWR. Then, determine if any enrollments for CWR learner dropped.
6. Then, attempt to enroll the Learner EMPL_RCD 0 into the same Class as EMPL_RCD =1 or greater enrolled in. Notice receive error message for duplicate enrollment. 

Changes

Cause

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