ITEM_SF And ITEM_LINE_SF Display Two Different Careers For One Student After Posting a Change to Financial Aid
(Doc ID 2901535.1)
Last updated on JANUARY 26, 2024
Applies to:
PeopleSoft Enterprise CS Student Financials - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
A student's Academic Career value is inconsistent between ITEM_SF and ITEM_LINE_SF.
A student is showing different careers on the two tables. The student had Financial Aid (FA) disbursed while the student was active in one career and completed in the other. The FA disbursed under the completed career. FA reversed the FA and re-disbursed it under the active career. The career was updated on ITEM_LINE_SF correctly but not updated on ITEM_SF. This is causing issues for the student when the student tries to make a payment via third party payment processor.
It is expected the student's career number will be consistent across all data tables.
The issue can be reproduced at will with the following steps:
- Navigate to Student Financials > Charges and Payments > Group Processing > Post Transactions
- Post a Group with Financial Aid with the student's completed Academic Career
- Reverse the Financial Aid via Group Post
- Re-Post the Financial Aid corrected for the student's Active Academic Career
Cause
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In this Document
Symptoms |
Cause |
Solution |