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E-IB: Pinging a Load Balanced Gateway Returns "The connection for this site is not secure" Error (Doc ID 2902147.1)

Last updated on OCTOBER 13, 2022

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.



Site has a load balancer (LB) in front of the Integration Broker (IB) physical gateway web servers.

When pinging the gateway the top-most error below is seen in the browser window.

Opening an https://<LB>:<port> URL in a browser returns the errors farther down.




Error #1 - Occurs when pinging the gateway (https://<LB_HOST>:<port>/PSIGW/PeopleSoftListeningConnector)

The connection for this site is not secure

domain - use an unsupported protocol


Steps to replicate:


1. Set up an LB in front of the IB physical gateways.

2. Log into PIA, and navigate to the IB gateway page and open the Local gateway (Navigation: PeopleTools > Integration Broker > Configuration > Integration Gateways).

3. Press the "Ping Gateway" button, and observe the errors in Error #1 above.

 Sample environment:


PeopleTools 8.58.18

FSCM 9.20




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