ERS 9.2: Service Order Mail For Status Change is Not Getting Triggered When Saving
(Doc ID 2903229.1)
Last updated on DECEMBER 06, 2022
Applies to:
PeopleSoft Enterprise FIN Resource Management - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When saving and submitting a Service order, mails are not sent to Users even after "E-mail Interested Parties" is selected for Service Order Workflow.
Steps:
1. Ensure that "E-mail Interested Parties" is selected for Service Order Workflow Options in the "Setup RM BU Options" page.
Set Up Financials/Supply Chain > Business Unit Related > Resource Management > Setup RM BU Options.
2. Create a new Service order and submit.
Resource Management > Request Resources > Create or Review Service Order
3. See that no mails are triggered.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |