Benefits Admiistration Passive Events Are Closing with Status of Finalized - Prep None INstead of Moving the Employee's Enrollment to the Proper New Benefit Plan (Doc ID 2904036.1)

Last updated on APRIL 30, 2024

Applies to:

Symptoms

Passive Events are being prepared for employees attaining 36 months of service. At that point, employees should move from a Life Insurance Plan providing one times salary of coverage to a plan that provides two times salary, but the Benefits Administration Event is processing to Finalized - Prep None and completely terminating the employees' enrollment in this Life Insurance Plan Type.
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Steps to reproduce the issue:

     1. Run Benefits Administration to schedule and process Passive Events (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
     2. Review the status of these Events (Navigation: Benefits > Manage Automated Enrollment > Events > Update Event Status).
     3. Check employee's enrollment in the Life Insurance Plans (Navigation: Benefits > Enroll in Benefits > Life and AD/D Benefits).
     4. See that the employee's prior enrollment is terminated and he/she is not enrolled in a new plan.

Changes

Cause

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