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E-PN/PRCS: Process Scheduler Alerts Links on the Alerts Notification Panel are Disabled and Not Clickable (Doc ID 2906622.1)

Last updated on APRIL 19, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 to 8.60 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On the PeopleSoft landing page Notification panel, which is at the right-hand side of the Home Page, users are able to view the Process Scheduler notification alerts but cannot access the hyperlinks. Although they show up as underlined, nothing happens when clicking on these listed entries.

Sample Environment
---------------
PeopleTools: 8.59.11
Application : FSCM 9.2 PUM 43

Sample replication:

1. Navigate to PeopleTools > Process Scheduler > Schedule Process Request
2. Click Run and select a test process like AEMINITEST
3. Go to the Process Monitor and wait for the process to complete/finish to Success/Posted
4. Now go to the Landing Page, and access the Notification Panel on the right side of the page
5. Locate the newly generated process alert notification for AEMINITEST
6. Click on the link. Nothing happens.

Cause

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In this Document
Symptoms
Cause
Solution
References


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