EAP: Unable to Restore Encumbrance When Closing a PO Voucher With a Cancelled Payment After Upgrading to 9.2 PUM 45 (Doc ID 2908168.1)

Last updated on DECEMBER 20, 2022

Applies to:

Symptoms

After upgrading to 9.2 PUM 45 from PUM 41, an inaccurate restore encumbrance message is received when trying to close a PO voucher whos payment was cancelled using Void / Re-Open Voucher(s) Put on Hold. Due to the message, the encumbrance can not be restored.

Voucher Close Message

‘You are closing a partially paid PO Vchr. Encumbrance will not be restored? Do you wish to continue? (7030,620) The PO Voucher you are trying to close has been partially paid. In this case, PO voucher will not restore the encumbrance. If you want to have the encumbrance restore, you will have to cancel the payment(s) first.

STEPS

1. Purchasing > Purchase Orders > Add/Update Express POs > Add PO1 > Matching and Receipt Required > Budget Check > Dispatch 

2. Purchasing > Receipts > Add/Update Receipts > Add REC1 for full quantity of PO

3. Accounts Payable > Vouchers > Add/Update > Regular Entry > Add POV1 from PO1 > Payments tab - Payment Method = ACH > Matching, Budget Check, Voucher Post 

4. Accounts Payable > Payments > Pay Cycle Processing > Pay Cycle Manager > click button for Process Financial Gateway Payments

5. Financial Gateway > Process Payments > Payment Dispatch > Select payment > click Dispatch Settlements > Process Run Status = Success 

6. Accounts Payable > Batch Processes > Payment > Payment Post > PAYMENT Accounting Entries for Voucher POV1 

7. Accounts Payable > Payments > Cancel/Void Payments > Payment Cancellation > select Void / Re-Open Voucher(s) Put on Hold, enter Hold Reason

8. Accounts Payable > Batch Processes > Payment > Payment Post > Post payment cancellation 

9. Financial Gateway > Administration > Override Payment File Status > for File ID in question, set New Status = Error

10. Financial Gateway > Administration > Override Payment Status > Set New Status = Awaiting Dispatch (system did not allow me to select Cancelled)

11. Financial Gateway > Administration > Override Payment Status > Current Status now Awaiting Dispatch 

12. Accounts Payable > Vouchers > Add/Update > Close Voucher > check box for ‘Mark Voucher for Closure’ > Yes to 1st Message to restore Encumbrance

13. 2nd Message is inaccurate – ‘You are closing a partially paid PO Vchr. Encumbrance will not be restored? Do you wish to continue? (7030,620) The PO Voucher you are trying to close has been partially paid. In this case, PO voucher will not restore the encumbrance. If you want to have the encumbrance restore, you will have to cancel the payment(s) first.

14. Step 7 above cancelled the Payment

Changes

Cause

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