EAP: Adhoc Supplier Approver Change Resets Original Approval Back to Pending Instead of Moving to the Next Adhoc Approver (Doc ID 2911133.1)

Last updated on APRIL 20, 2023

Applies to:

Symptoms

In 9.2 PUM 28, users would add Adhoc Supplier Approvers prior to the first Stage Approval. The first Stage approver approves and approvals would move on to the Adhoc Approvers. The first Adhoc Approver will make a change to the Supplier and approval moves on to the next Adhoc Approver.

With 9.2 PUM 44 applied, instead of moving to the next Adhoc Approver, the first approval Stage goes back to Pending and the Adhoc Approvers are no longer listed.

STEPS
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1. Enterprise Components > Approvals > Approval Process Setup > Add new VendorApproval Process ID > Effective Date = 01/02/2022 > Two Stages, one Path each, one Step each
    a. Stage 1 > Step 1 Approver User List = DeptApproverList - Sales > Step 1 Details Some Approvers Required = 1, Step 1 Criteria = Always True
    b. Stage 2 > Step 2 Approver User List = Accounts Payable Dept > Step 2 Details Some Approvers Required = 1, Step 2 Criteria = Always True

2. Suppliers > Supplier Information > Add/Update > Add/Update Supplier > VP1 adds new Supplier USA0000085 > Save > Yes to Message: Select Yes to Submit Approval after saving > OK

3. Supplier Summary tab > Approval History link > Path 1 = Pending, Multiple Approvers (3 listed)

4. Enterprise Components > Approvals > Approvals > Approval Monitor > MGR1 selects USA0000088 > Adds adhoc approvers APA1 and APA2 > click Save Changes

5. First Stage Approver GLS3 > Suppliers > Supplier Information > Add/Update > Add Update Supplier > USA0000088 > Summary tab > Approval History link > verifies 2 adhoc approvers

6. GLS3 > Worklist > click on link for USA0000088 > Approve > add Approver Comments > Submit

7. Adhoc approver APA2 > Suppliers > Supplier Information > Add/Update > Add/Update Supplier > Summary tab > Approval History link > Approved for 1st Path and Pending for adhoc approver APA2

8. APA2 to Supplier Location tab > Payables link > Supplier Bank Account Options > add Supplier Bank Account > OK > Yes to Message, “The Bank Account and/or Bank ID information was modified (7025,246)…” > Save > Yes to message, “Select to Submit Approval after saving, No to Submit Approval later, or Cancel to Cancel Saving (7025,903)” > add Approval Comments > OK

9. APA2 back to Summary tab > Approval History link > Stage back to Pending instead of Approved and going to next adhoc approver

Changes

Cause

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