AR9.2: Why Customer Correspondence Dunning Is Selecting Incorrect Email Address When Using Contact Override Option
(Doc ID 2911338.1)
Last updated on NOVEMBER 28, 2022
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Goal
Why Customer Correspondence Dunning is selecting incorrect email address when using Contact Override Option?
Replication Steps:
1. Create new customer and setup customer correspondence (dunning) primary Bill To Contact under navigation Customers->Customer Information->General Information
2. Create an additional Contact not marked as primary under Create Customer Contact
3. Override contact at the Customer Correspondence options to use a different correspondence contact
4. Create 4 items for the Customer new created
5. Run Extract Dunning Letter Info
6. Check Collection Workbench
7. Check Email and see that the To email address is the primary instead of overridden one.
Solution
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In this Document
| Goal |
| Solution |
| References |