E-ChatBot: HCM and FSCM ChatBot is being Launched from a Window inside of the ChatBot Window on Windows 10 and Android
(Doc ID 2912006.1)
Last updated on NOVEMBER 29, 2022
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.59 and laterInformation in this document applies to any platform.
Symptoms
HCM and FSCM ChatBot is being launched from a window inside of the ChatBot window. The behavior is seen in Chrome, Firefox and Edge browsers, and occurs for modules including Benefits Assistant and Payroll Assistant.
The issue began after upgrading from PeopleTools (PT) 8.58.08 with ODA Version 9.2.038.01 Platform 21.02 to PT 8.59.04 and ODA Version 9.2.039.01 Platform 21.10.
Environment
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PeopleTools: 8.59.04
Application : FSCM / HCM
OS : Windows 10
HCM 9.2 PUM43, FSCM 9.2 PUM44
Sample Replication:
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1. Launch Payroll Assistant or Benefits Assistant on the application page.
2. Observe that ChatBot is being launched from another window inside of the existing window.
Changes
Upgraded to PeopleTools 8.59.04 and ODA Version 9.2.039.01 Platform 21.10
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |