When Define Transcript Type Detail Organization is set to 'Chronological Across Careers', Unofficial Transcripts Cannot be Produced for any Active Students Because Report Type Displays as Not Available or Blank on All Self Service Pages (Doc ID 2912718.1)

Last updated on MARCH 10, 2023

Applies to:

Symptoms

When the Define Transcript Type, Detail Organization field is set to 'Chronological Across Careers', the Report Type field is not available to choose for any ACTIVE student on any page where an Unofficial Transcript can be produced - including Student Center, Advisee Student Center, and FLUID Self Service.

On the Classic pages, the drop down is simply blank, with no values to choose from; in FLUID, the field displays with 'No Report Type Available'. As a result, Unofficial Transcripts cannot be produced as expected for any active students.

Additionally - only on the Classic pages and only for INACTIVE students - the Academic Institution field shows '(Invalid Value)', but the Report Type is still available to choose.

These issues are not seen if the Detail Organization field is set to 'Order by Career'.

The issue can be reproduced with the following steps:

1. Navigate to Set up SACR – Product Related – Student Records – Transcript – Define Transcript Type.
2. On the first tab, 'Basic Data', set the Detail Organization field to 'Chronological Across Careers'.
3. After saving, click on the 'Careers' tab and note the career section is blank.
4. Login as any active student and navigate to one of the Self Service pages where an Unofficial Transcript can be produced - e.g. FLUID Student Homepage > Academic Records tile > View Unofficial Transcript.
   
5. On the View Report tab, note the Report Type field shows 'No Report Type Available'. (On the classic pages, the field would just display blank.)

Changes

The issue occurs after applying the fix for <Bug 30240228> from CS 9.2 PUM Image 27. 

Cause

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