E-KB: Unable To Access Kibana From PIA and the Error Seen in the Gateway Log Files Is “Unable To Find a Routing Corresponding to the Incoming Request Message.” (Doc ID 2915855.1)

Last updated on AUGUST 09, 2023

Applies to:

Symptoms

When attempting to open Kibana from PIA, following error is noticed on the screen:

"org.elasticsearch.common.compress.NotXContentException: Compressor detection can only be called on some xcontent bytes or compressed xcontent bytes: orcl_auth_plugin_exception"

In the Integration gateway PS_CFG_HOME/webserv/<Domain>/applications/peoplesoft/PSIGW.war/WEB-INF/errorLog.html file, the following error is noticed:

"RESTListeningConnector:returnResponse() Unable to find a Routing corresponding to the incoming request message."

STEPS
-----------------------
1. Login to PIA.
2. Navigate to Reporting Tools -> Kibana to replicate the issue.  

Cause

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