EAM: When Saving an Asset With an Inactive Chartfield, the Save Button and Header Tabs Disappear on the Define Asset Operational Info Page as a Result Chartfield Values Can Not Be Updated. (Doc ID 2917345.1)

Last updated on DECEMBER 22, 2022

Applies to:

Symptoms

Save Button and Header tabs disappear on the Define Asset Operational Info page after saving existing assets with inactive chartfield values on the Manufacture/License/Custodian tab of Basic Add.

Due to this on the  Asset Operational Info page incorrect chartfiled values cannot be updated and saved and also cannot perform any other action.

Steps to replicate:

1) Find an existing asset.
    Menu > Asset Management > Asset Transactions > Owned Assets > Basic Add. 

2)On Manufacture\license\Custodian - Basic Add. Update the chartfield information. for example, update the Budget Chartfield to "TARGET".

3) Now mark the Budget chartfield "TARGET" as inactive.
    Menu > Set Up Financials/Supply Chain > Common Definitions > Design ChartFields > Define Values > Define chartfield values > Budget Reference. 

4) Once again search for the asset and navigate to Manufacture/License/Custodian Tab-Basic Add and click on save. System triggers the invalid prompt value error.
    Menu > Asset Management > Asset Transactions > Owned Assets > Basic Add > Manufacture/License/Custodian.

5) After clicking ok, the system redirected to the Define operational Information page.

6) Result: There is no save button and also there is no other button available on the page example return to search. There are no other tabs displayed. These results are observed in both classic plus and tangerine themes as well. Due to this on the  Asset Operational Info page incorrect chartfiled values cannot be updated and saved and also cannot perform any other action.

Replication steps.

Changes

Cause

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