My Oracle Support Banner

HCM: Offboarding Template Notification Task, Email Notifications are Not Sent to Terminated Employee, Manager, or Administrator (Doc ID 2917499.1)

Last updated on DECEMBER 23, 2022

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


After Offboarding Activity Guide (AG)instance created, no email notifications were sent to the terminated Employee, Manager, or Administrator. 

The issue can be reproduced at will with the following steps:

1. Set up Activity Guide Template OFBVOL1 > Notifications task
 Navigate to Activity Guide Composer > Templates. Select Offboarding template OFBVOL1:

2. Terminate an Employee that has an email address, the Manager has an email address, and the Administrator has an email address.

3. Offboarding AG instance was created, however, no email notifications were sent to Employee, Administrator, or Manager.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.