My Oracle Support Banner

Benefit Dependent Attachment First Denied Appears Again For Approval When a New Uploaded Document Needs To Be Approved (Doc ID 2918638.1)

Last updated on MARCH 06, 2023

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

An employee uploads a document to qualify a new dependent. That document was reviewed by an approver and denied. The employee then uploads a new document. When the approver again views documents to be approved, the pending approval screen shows both the new and the previously denied documents.

Steps to reproduce the issue:

     1. Employee uploads a document requiring approval to add a new dependent (Navigation: Employee Self Service homepage > Dependent/Beneficiary tile > link to add Document for dependent)
     2. Approver denies the document (Navigation: Manager Self Service homepage > Approvals tile).
     3. The employee uploads a new document (Navigation: Employee Self Service homepage > Dependent/Beneficiary tile > link to add Document for dependent).
     4. Approver sees both the new and the previously denied documents on the pending approval screen (Navigation: Manager Self Service homepage > Approvals tile).

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.