Error 'Field does not exist -- EXT_ORG_TBL.EXT_ORG_ID. (180,104) FUNCLIB_CS.ADD_ORG_PANEL.FieldFormula Name:CommCmntChecklistPopUp' After Clicking the Comments or Checklist Icon on Corporate Refund Reversal by ID Page (Doc ID 2919280.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

Clicking the Comments or Checklist icon on the Corporate Refund Reversal by ID page (REFUND_REV_ORG) results in the following error message.  Clicking the Reverse button will successfully reverse the refund.

This error does not occur on the Student Financials, Refunds, Reverse and Cancel Refunds,  Corporate Refunds by Date (REFUND_REV_ORG_SF) page.

The issue can be reproduced at will with the following steps:

1. Navigate to Student Financials, Refunds, Corporate Refunds;
2. Enter an external organization ID;
3. Select a payment for Refunding, and click Post;
4. Navigate to Student Financials, Refunds, Reverse and Cancel Refunds, Corporate Refunds by ID;
5. Select the organization;
6. Note the refund posted from Steps 1-3 is displayed;
7. Click the Comments or Checklist icon;
8. The error message is displayed.
    

Cause

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