EEX 9.2: Fluid Expense Report Save Button Only Performs Proper Save Once Every Two Clicks if No Changes Are Performed Into the Transaction (Doc ID 2921836.1)

Last updated on JANUARY 17, 2023

Applies to:

Symptoms

The SAVE button at the Expense Entry page (Fluid Panel EX_SHEET_LN_FL) is only performing a proper save into the system's Records every other time it is being clicked if no actual changes have been made into the transaction.

REPLICATION STEPS:

     1.- Log into the FSCM Online Application as an Expenses User
     2.- Go to the Employee Self Service Fluid Homepage
     3.- Click on the Expenses Tile
     4.- Click on the Create Expense Report Tile
     5.- At the Fluid Expense Report page, fill in the Header details, and select 'Add Expense Lines' from Expense Report Action drop-down list
     6.- Once at the Fluid Expense Entry page, fill in all the Line detail fields
     7.- Proceed to click on SAVE button for the first time
     8.- Confirm that the system throws the message of "Your changes have been saved."
     9.- Wait a bit, and click on SAVE button again
     10.- ISSUE: At this stage, as no actual modifications have been done to the transaction, the system is not performing any actual save, even though the spinning wheel is displayed for a short while
     11.- Wait a bit more, and without making any further changes to the Expense Report, click once again time on the SAVE button
     12.- This time around, the system triggers the same message: "Your changes have been saved."

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

Employees are getting confused as if they click on SAVE button, they expect the system to refresh and store the transaction data into the main system Records, and issue the message each time. The fact that the system is only triggering the message, and performing an actual re-store of data once every 2 clicks is confusing.

Whenever the Employee consciously clicks on the SAVE button, the system should perform a validation, and re-save the Expense Report transaction data into the system. If no changes were made, and no save should take place, it should then be consistent all the time, no matter how many times the SAVE button is being clicked.

Cause

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