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EAP: Unable to Print Overflow Advice With Check Restart When Recreate With New Reference Selected - Print Advices Button Grayed Out (Doc ID 2922657.1)

Last updated on MARCH 27, 2024

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

System Check is setup with Check Number Length = 8. Check is created with an Overflow Advice that prints on a separate Advice Report. If run Check Restart and select 'Recreate with new reference', able to print the Check with the new Check Number but not able to print the Overflow Advice since the Process button is grayed out for 'Print Advices'.

Issue occurs if Check Number Length > 6. If Check Number Length = 6, issue does not occur. The Process button is enabled for 'Print Advices'.

STEPS

1. External Accounts > Account Information page (Banking > Bank Accounts > External Accounts)
    a. Bank = XXXXX
    b. Bank Account = YYYY
    c. Check# Len = 8
 
2. External Accounts > Payment Methods page
    a. Payment Method = System Check
    b. Form ID = CHECK1

3. Payment Forms page (Banking > Banks and Branches > Payment Forms)
    a. Form ID = CHECK1
    b. Overflow Location = Separate advice report
    c. Advice Lines = 2
 
4. Create 3 different Vouchers for the same Supplier (Accounts Payable > Vouchers > Add/Update > Regular Entry > Add a New Value)
5. Pay the Vouchers through Pay Cycle Manager (Accounts Payable > Payments > Pay Cycle Processing > Pay Cycle Manager)
6. Run Payment Selection & Creation
7. Click Refresh
8. Status = Approved
9. Click Details link
10. Pay Cycle Details page shows that all 3 Vouchers have been selected for payment
11. On the Pay Cycle Manager page, click Process for Print Checks
12. Click Process for Print Advices
13. Both the Check and Overflow Advice are printed
14. Status = Completed
15. Use Check Restart to generate the Check and Overflow Advice using a new Reference Number (Accounts Payable > Payments > Pay Cycle Processing > Check Restart)
16. On the Recreate Checks page, display the above Pay Cycle
17. Under Reference Number, select Recreate with new Reference
18. Click Process
19. Pay Cycle Manager page displays for Pay Cycle = RST001 with Status = Running
20. Click Refresh
21. Status = Approved
22. Under Pay Cycle Results:
      a. Process button is enabled for Print Checks
      b. Process and Recreate buttons are grayed out for Print Advices

23. Click Process for Print Checks
24. Check is printed with a new Check Number
25. Status = Completed
26. Unable to print the Overflow Advice since Process button for Print Advices was never enabled

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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