EEX 9.2: Exception Comments Not Displaying For Old Transactions And Authorized Amounts On A Fluid Expense Report (Doc ID 2922785.1)

Last updated on AUGUST 21, 2023

Applies to:

Symptoms

Exception Comments not Displaying for Old Transactions and Authorized Amounts
The comments section is not being displayed. Exception is if the receipt required exception is triggered then the Exception Comment section is available for that expense line.

STEPS
-----------------------
Scenario 1 :
 
1)"Comments required" checkbox is unchecked at receipt required tab (SetUp Financials / Supply Chain - Business Unit Related - Expenses - Expenses Definition - Receipts Required tab).
2)Create a fluid expense report (Home - Employee Self Service - Expenses - Create an Expense Report) with expense type = lunch, amount = $50 and location = New York.
3)System throws an error that amount exceeded the authorized amount and no receipt comment to enter. However there is no field to enter exception comment for none of the error.
 
Scenario 2:
 
1)"Comments required" checkbox is unchecked at "receipt required" tab (SetUp Financials / Supply Chain - Business Unit Related - Expenses - Expenses Definition - Receipts Required tab).
2)Create a fluid expense report (Home - Employee Self Service - Expenses - Create an Expense Report) with the date older than 180 days from current date: for Ex: 01/01/22.
3)System Application throws an error to enter comments for older transaction. However there is no field to enter exception comment for that as well.
 
Scenario 3:
 
1)"Comments required" checkbox is selected. Increase the minimum amount from 25 to 2000 (SetUp Financials / Supply Chain - Business Unit Related - Expenses - Expenses Definition - Receipts Required tab).
2)Create a fluid expense report (Home - Employee Self Service - Expenses - Create an Expense Report) with expense type = lunch, amount = $50 and location = New York.
3)Application throws an error that amount exceeded the authorized amount. However there is no field to enter exception comment for that.

Changes

 Issue started happening after upgrading to image 9.2.45

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.