Benefits Enrollment Is Not Available for Life Event for Multiple Job Employee: "Your record is not available for election. Contact the Benefits department if you have any questions."
(Doc ID 2923649.1)
Last updated on FEBRUARY 04, 2025
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
For an employee that was has two or more employment records associated each to a different Benefit Record Number where their first job (employment record 0) is now terminated, when creating a Life Event, the Benefits enrollment is not shown for the Life Event created. The below message appears on the page:
Replication Steps:
- Log in as an employee with an active employment record <> 0.
- Navigate to Employee Self Service > Benefits Details > Life Events.
- Create a new Life event and click on Benefits Enrollment to see the message.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |