Benefits Administration Snapshot Event Drops the Beneficiary From the Life Insurance Plan in Which the Employee Is Currently Enrolled
(Doc ID 2932044.1)
Last updated on MARCH 01, 2023
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Beneficiaries are dropped from current Life Insurance plan enrollments when the Benefits Administration Snapshot Event is finalized.
Steps to reproduce the issue:
1. Run the Benefits Administration process for the Snapshot Event through to finalization (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
2. Check the employee's Life Insurance enrollment to see that the beneficiary on the prior record has been dropped (Navigation: Benefits > Enroll in Benefits > Life and AD/D Benefits).
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |