Supplier Change Request Stuck in Pending Approval Status After Pushing it Back Requesting More Information Two or More Times (Doc ID 2934025.1)

Last updated on APRIL 12, 2023

Applies to:

Symptoms

Supplier change request is stuck in pending approval when it pushed back to requester two times requesting more information

The issue can be reproduced at will with the following steps:

1. Navigate to : Suppliers > Supplier Change Request > Initiate Supplier Change and create a new change request.
2. Sign in as approver and navigate to: Suppliers > Supplier Change Request > Change Request Approval. Request for Information for the first time.
3. As requester sign in and navigate to : Suppliers > Supplier Change Request > Initiate Supplier Change and edit the request and resubmit.
4. Sign in as approver and navigate to: Suppliers > Supplier Change Request > Change Request Approval. Request for Information for the second time.
5. SCR remains in pending approval in approval queue, and it is not available for submitter to re-submit.
   
   
   

Cause

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