Benefits Snapshot Assigns Incorrect Original Enrollment Date In Benefits Snapshot to Termination Records (Doc ID 2936081.1)

Last updated on JANUARY 26, 2024

Applies to:

Symptoms

The Benefit Snapshot assigns the earliest enrollment date in a Plan rather than the earliest continuous enrollment date in the Plan as the Original Enrollment Date when an employee's enrollment is terminated; that is, the earliest enrollment date is used regardless of intervening terminations of coverage or enrollment in other plans.

Steps to reproduce the issue:

     1. Run the Refresh Benefit Snapshot process (Navigation: Benefits > Interface with Providers > Refresh Benefit Snapshot).
     2. Check the results for an employee who has had multiple periods of coverage interspersed with periods of terminated coverage or enrollment in another plan (Navigation: Benefits > Interface with Providers > Review Snapshot Information).

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.