EeS: Invoice Displays As Unpaid To Supplier After Being Applied To Prepaid In Payables (Doc ID 2937942.1)

Last updated on APRIL 16, 2023

Applies to:

Symptoms

Invoice displays as unpaid to supplier after being applied to prepaid in Payables

STEPS
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1. On Employee Portal
1a. Create a prepaid voucher for $1000 for an eSettlements supplier (Accounts Payable - Vouchers - Regular Entry - Add / Update Voucher)
1b. Pay the above prepaid voucher (Accounts Payable - Payments - Pay Cycle Processing - Pay Cycle Manager)
1c. Create a regular voucher for $100 for the same supplier in step 1a use the payment terms = 2D to avail 2% discount (Accounts Payable - Vouchers - Regular Entry - Add / Update Voucher)
1d. Apply the prepayment to the regular voucher (Accounts Payable – Payments – Manual Payment and Prepayments). Observe that only $98 is applied and $2 is deducted as discount
1e. Verify the regular voucher status (Accounts Payable - Vouchers - Regular Entry - Add / Update Voucher). It shows as paid
2. On Supplier Portal
2a. Navigate to Invoices and Payments (Home - Supplier Secure Home Page - Invoices and Payments)
2b. Click on Invoice Inquiry
2c. The above invoice shows as unpaid even though it is paid

Cause

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