EAR 9.2: The Payment Predictor (ARPREDCT) Creates Worksheet for Review but as Per the Payment Predictor Set Up It Should Partially Apply the Under Payment and Close the Item as Remaining Amount Is Within the Tolerance Defined. (Doc ID 2938066.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Symptoms

The payment predictor (ARPREDCT) does not work as expected, as per the payment predictor set up it should partially apply the underpayment and close the item as the remaining amount is within the tolerance defined.

The system is creating a worksheet for review which is incorrect behaviour, extracted from peoplebook is as below:

If you select the Partial Payment Switch check box, the process does the following:
• If the payment amount is less than the open balance amount minus the earned discount amount, the process does one of the following:
     If the remaining amount is within the tolerances on the Receivables Options - Predictor Details Options page, it closes the item and creates a write-off or adjustment based on the setup.


Replication Steps:
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1: Set up a new payment predictor method with multiple steps as shown in the replication file, Set Up Financials/Supply Chain > Product Related > Receivables > Payments > Predictor Method > Predictor Method.
2. Set up tolerance value as 10 JPY under Set Up Financials/Supply Chain > Business Unit Related > Receivables > Receivables Options > Predictor Detail Options.
3. Enable partial payment switch on the customer level ( Customers > Customer Information > General Information > Bill To Options ).
4. Create an online item and post it for 105 JPY.(Accounts Receivable > Pending Items > Online Items > Online Item Group Entry > Pending Item)
5. Create a deposit (amount 99 JPY) and provide the details of an item in detail reference, check the payment predictor box. (Accounts Receivable > Payments > Online Payments > Regular Deposit)
6. Run payment predictor. ( Accounts Receivable > Payments > Apply Payments > Request Payment Predictor > Payment Predictor.

 Please refer Replication document for more details.

Cause

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