Benefits Administration Does Not Differentiate Between Service as a Full-Time and a Part-Time Employee (Doc ID 2939845.1)

Last updated on APRIL 03, 2023

Applies to:

Symptoms

Employees who move from part-time to full-time need to have their service calculated from the date of that change, rather than the time of their initial hire or the value entered as an override in the Benefits Service field of Job Data.

Steps to reproduce the issue:

     1. Employee changes from part time to full time status (Navigation: Workforce Administration > Job Information > Job Data).
     2. Employee is enroll in the Life Insurance plan given to employee with less than 3 years of service (Navigation: Benefits > Enroll in Benefits > Life and AD/D Benefits).
     3. Run Benefits Administration to process the Snapshot Event through to finalized (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
     4. Check Life Insurance plans for the employee to verify their enrollment is not terminated (Navigation: Benefits > Manage Automated Enrollment > Participant Enrollment > Perform Benefit Election Entry).

Changes

Cause

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