My Oracle Support Banner

E-CRM: Link From 360-Degree Does Not Open in a New Window Based on Action Category Configuration (Doc ID 2942279.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.


When the action category is defined to open in a new window, it opens in the same window from the 360-Degree view.

Issue can be reproduced with below steps
1. Create a new Action Category (Set Up CRM > Common Definitions > 360-Degree View > Define Action Category); "Open in New Window" checkbox has to be selected on the "Action Category" page.
2. Create a new related Action (Set Up CRM > Common Definitions > 360-Degree View > Define Action)
3. Go to 360-Degree view and select the newly created Action from the Actions drop-down box and then click the Go button, Action should open in a new window as it has been selected on the Action Category page. But, it opens in the same window.   


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.