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ELM 9.2: After Learner Launches Web-based Content and Completes, Class Stuck In Progress (Doc ID 2943317.1)

Last updated on FEBRUARY 04, 2025

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After Learner is enrolled in a class with SCORM 2004 Content, the Learner launches the content and completes the content but doesn't save. The Learning Component is not updated and Status remains In progress. If Learner relaunches and saves, the Learning Component is not updated and Class remains In Progress.


The issue can be reproduced at will with the following steps:

1. Log in as an Administrator
2. Navigate to Enroll Learner and enroll Learner in Class with SCORM 2004 content.
3. Log in as the Learner, launch and complete the SCORM 2004 content but do not click the Save button and Exit button, but close the browser.
4. Log in as the Learner, again and from  Learning Component Progress page notice status is In progress
5. Then the Learner relaunches the content clicks Save button, and secondly, clicks Exit button. Notice on ELM application, Learning Component Progress page and notice status is still In progress.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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