Not Able To Route Contracts For Signatures. Getting Error 'Task unsuccessful. Return code 227, Return message = The password is incorrect. (10420,227)' (Doc ID 2943547.1)

Last updated on MAY 29, 2023

Applies to:

Symptoms

Not able to route contracts for signatures.

Users are getting the following message when trying to route a contract for signatures..

The issue can be reproduced at will with the following steps:

1. Create a contract by importing a word document
2. Upload word document extension (.doc)
3. Submit for approval
4. After the approvals are done, Click on Prepare and Route for e-Signature
5. Enter Oprid & click on Send
6. The following message is displayed which is preventing from routing to signatures
'Task unsuccessful. Return code 227, Return message = The password is incorrect. (10420,227)'

Cause

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