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EPY: Direct Deposit Overrides by Job Action Causes Error When Terminating a Job (Doc ID 2943979.1)

Last updated on AUGUST 14, 2023

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


After setting up a Direct Deposit Control for 'Allow Direct Deposit Overrides by Job Action', terminating an employee causes an error to occur.

A pop up window appears on the Job Page with the message below.

Request Direct Deposit page update failed (0,0)

To reproduce the issue, the customer did the following:

1. Navigate to Set Up HCM > Product Related > Payroll for North America > Payroll Processing Controls > Direct Deposit Controls
2. Click on the USA flag
3. Then click on the hyperlink: Allow Direct Deposit Overrides by Job Action
4. This opens a pop-up window with the options to set up 'Direct Deposit Overrides by Job Action'
  - Enter Action TER,
             Description: Termination,
             Leave Reason Code blank,
             Enter Direct Deposit Controls 'Print Direct Deposit Advice', and
             Days from Job Effdt set to 0
  - Save
5. Verify that the employee has a direct deposit
  - Navigate to Payroll for North America > Employee Pay Data USA > Request Direct Deposit
  - Search for the employee to be terminated
  - Verify that the employee has a Direct Deposit
6. Terminate the employee
  - Navigate to Workforce Administration > Job Information > Job Data
  - In 'Update/Display' status, terminate the employee.
  - Save
  - Error appears.




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