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E-PB: After Applying CS 9.20 PUM 26, Clicking on the PeopleBooks Help Link from a Student's Financial Record Page Returns a "404 We're sorry, the page you were looking for does not exist or is no longer available" (Doc ID 2944808.1)

Last updated on APRIL 26, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.58 and later
Information in this document applies to any platform.


After opening a student's financial record page, clicking on the PeopleBooks help link returns the following error instead of the PeopleBooks help page.


Steps to replicate:

  1. Log into PIA, navigate to, and open the Web Profile being used (PeopleTools > Web Profile > Web Profile Configuration).

  2. Verify that the Help Link URL is as shown below.

  3. Navigate to the student's financial aid record page ( Main Menu > Financial Aid > Federal Application Data > Correct 2022-2023 ISIR Records).

  4. Open a student's record.

  5. Click on the Help link, and observe the error above.

Sample Environment:
  PeopleTools 8.58.xx
  CS 9.20 PUM 26


 The Oracle Hosted PeopleBooks site applied PUM 26


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