My Oracle Support Banner

Benefits Plan Comparison on Employee Self Service Does Not Refresh the Page After Using the Benefit Plan Drag and Drop Feature (Doc ID 2945810.1)

Last updated on APRIL 28, 2023

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When using the Benefits Plan Comparison on employee self service, only 1 out of 3 plans is showing for selection and the page does not refresh after drag and drop feature is used.

The issue can be reproduced at will with the following steps:

  1. Navigate to Employee Self Service > Open Enrollment.
  2. Select the Benefits Enrollment step, and select a Benefit Plan.
  3. In the plan details page, select multiple plans to compare under the Enroll in Your Plan section and click the Compare button, to open the Benefits Plan Comparison page.
  4. Drag and drop a benefit plan from column 3 to column 2 and again from column 2 to column 1.

The page display does not refresh as expected.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.