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On Employee Self Service, Benefit Enrollment Tiles Are Displaying Incorrect Dependent Counts After Employees Make Elections and Add Dependents (Doc ID 2945824.1)

Last updated on APRIL 28, 2023

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


The benefit counts on the benefit enrollment tiles are incorrect in some scenarios. For example a newly hired employee who elected enrollments through the Onboarding feature. The employee enrolled 4 Dependents, yet the Medical and Dental Tiles display the count as 0 Dependents.

The issue can be reproduced at will with the following steps:

  1. Log in as an employee with an onboarding event available. Employee > Self Service > OnBoarding tile.
  2. Navigate to the Benefit Enrollment step and see the Medical and Dental Tiles show 0 Dependents.
  3. Click on the Medical or Dental tile to see that there are 4 dependents enrolled.


 Applied PUM Image 45


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