On Employee Self Service, Benefit Enrollment Tiles Are Displaying Incorrect Dependent Counts After Employees Make Elections and Add Dependents (Doc ID 2945824.1)

Last updated on APRIL 28, 2023

Applies to:

Symptoms

The benefit counts on the benefit enrollment tiles are incorrect in some scenarios. For example a newly hired employee who elected enrollments through the Onboarding feature. The employee enrolled 4 Dependents, yet the Medical and Dental Tiles display the count as 0 Dependents.

The issue can be reproduced at will with the following steps:

1. Log in as an employee with an onboarding event available. Employee > Self Service > OnBoarding tile.
2. Navigate to the Benefit Enrollment step and see the Medical and Dental Tiles show 0 Dependents.
3. Click on the Medical or Dental tile to see that there are 4 dependents enrolled.

Changes

 Applied PUM Image 45

Cause

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