Benefits Administration Process Drops Dependents From Employee Enrollments When the Event is Finalized
(Doc ID 2946186.1)
Last updated on MAY 01, 2023
Applies to:PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
When Benefits Administration events were finalized, it was identified that for 3 employees, their associated dependents were dropped from the Health Benefits enrollments.
The issue can be reproduced at will with the following steps:
- Employees made elections for Medical and associated dependents on Employee Self Service by selecting the Benefits Enrollment step of the Open Enrollment activity guide.
- The Schedule was then finalized and enrollments inserted into the Health Benefits table without the selected dependents. Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing.
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