E-PIA: Application Server Crashes When Trying To Access Any Component That Uses Configurable Search – Log Files Show "PSAFFIRM(lpcszBind != NULL) failed at /vob/peopletools/src/pssam/samutil.cpp, line 1614. Processing will abort." (Doc ID 2946449.1)

Last updated on OCTOBER 04, 2024

Applies to:

Symptoms

Application Server crashes when trying to access any component that uses Configurable Search.
In the application server log file (<PS_CFG_HOME>/appserv/<domain>/LOGS/APPSRV_MMDD.LOG) the crash is reported per example below:

PSAPPSRV.<Process ID> (37) [... ICPanel] [...] (0) PSAFFIRM(lpcszBind != NULL) failed at /vob/peopletools/src/pssam/samutil.cpp, line 1614.  Processing will abort.
PSPAL.<Process ID>: Abort: PSAFFIRM(lpcszBind != NULL) failed at /vob/peopletools/src/pssam/samutil.cpp, line 1614.  Processing will abort.


In the crash file <PS_CFG_HOME>/appserv/<domain>/LOGS/PSAPPSRV.<Process ID>/process_state.txt:
 
Process ID:        <Process ID>
Stack traces

Thread 1 (Thread 0x7eff7df2d200 (LWP 3441)):
#0  0x00007eff6d58e81f in select () from /lib64/libc.so.6
#1  0x00007eff7b17041e in PSPAL::DumpProcessState::CallDebugger(int, char const*, PSPAL::ExceptionContext const*, bool) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpspal64.so
#2  0x00007eff7b170786 in PSPAL::DumpProcessState::GenerateAbortDiagnostics(char const*, PSPAL::ExceptionContext*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpspal64.so
#3  0x00007eff7b176ec7 in PSPAL::Abort(char const*, char const*, int, char const*, PSPAL::ExceptionContext*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpspal64.so
#4  0x00007eff7b174b4c in PSPAL::ProcessSingleton::Abort(char const*, char const*, int, char const*, PSPAL::ExceptionInfo const*) const () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpspal64.so
#5  0x00007eff76fd13f4 in CPSAbortObserver::OnEvent(PS_EVENT, void const*, void*) const () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpssys.so
#6  0x00007eff7a1e5e20 in CPSEventDispatcher::Notify(PS_EVENT, void*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpscmnutils64.so
#7  0x00007eff7a1e5d6b in PSAffirm(wchar_t const*, wchar_t const*, unsigned int) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpscmnutils64.so
#8  0x00007eff78495425 in SamBindStr () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpssam.so
#9  0x00007eff6eab24a0 in CServiceBase::GenStyleSheet(GENSTRING*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#10 0x00007eff6ead949d in CICBlock::GenStyleSheet(GENSTRING*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#11 0x00007eff6eacfc20 in CICPanelService::GenStyleSheet(GENSTRING*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#12 0x00007eff6ea98799 in CServiceBase::GenHead(GENSTRING*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#13 0x00007eff6eaa1062 in CServiceBase::GenPage(GENSTRING*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#14 0x00007eff6eab1a8e in CServiceBase::SerializeHTML(CWriteStream*) () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#15 0x00007eff6eb5648b in CServiceBase::SerializeReply() () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#16 0x00007eff6eacebcd in CICPanelService::SerializeReply() () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#17 0x00007eff786f8fc4 in CNetReqRepSvc::ExecRequest() () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsnetapi.so
#18 0x00007eff6eb4a9d6 in CServiceBase::ExecRequest() () from /apps/pstools/pum47/pt/ps_home8.60.03/bin/libpsicsrv.so
#19 0x0000000000427154 in CAppServer::ICPanel(tpsvcinfo*) ()
#20 0x000000000042447b in ICPanel ()
#21 0x00007eff7d819d4e in _tmsvcdsp () from /apps/pstools/pum47/pt/bea/tuxedo/tuxedo12.2.2.0.0/lib/libtux.so
#22 0x00007eff7d849a80 in _tmrunserver () from /apps/pstools/pum47/pt/bea/tuxedo/tuxedo12.2.2.0.0/lib/libtux.so
#23 0x00007eff7d815dcd in _tmstartserver () from /apps/pstools/pum47/pt/bea/tuxedo/tuxedo12.2.2.0.0/lib/libtux.so
#24 0x000000000040e8cb in main ()

Abort message:
PSAFFIRM(lpcszBind != NULL) failed at /vob/peopletools/src/pssam/samutil.cpp, line 1614.  Processing will abort.
 


The issue can be reproduced at will with the following steps:
1. Login and try to access any page (e.g.: PeopleTools > Security > User Profiles > User Profiles).
2. Observe that crash files are generated in the application server log directory.

Changes

Cause

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