E-AS: When Accessing Content Using Unified Navigation the Page Keeps Spinning Until It Times Out. This Issue Happens Intermittently but Frequently. (Doc ID 2947246.1)

Last updated on MAY 16, 2023

Applies to:

Symptoms

After implementing Unified Navigation, when users sign on to a PeopleSoft portal application and attempt to access any page of a content application. the "Page Loading/Spinning Wheel" icon will intermittently but very frequently continue to spin until the timeout limit is eventually reached. 
  Example: A user signs on to the PeopleSoft Human Capital Management (HCM) application, which is the PeopleSoft portal application, and then navigates to a page in the PeopleSoft Customer Relationship Management (CRM) application, which is the content application. But, rather than loading the CRM page the "Page Loading/Spinning Wheel" icon continues to spin until it times out.

Cause

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