EAP: Voucher Approval Email Notifications Are Not Getting Sent Anymore After Upgrading to PUM46/PTools 8.60
(Doc ID 2948934.1)
Last updated on MAY 19, 2023
Applies to:
PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When a voucher is submitted for approval, the approver doesn't receive an email. The same issue happens for all other transactions, such as purchase orders, expense reports, etc.
Steps:
1. The option Email has been enabled under Notification Administration page:
Menu: PeopleTools > Notifications > Notification Administration
2. The notification name EOAW has been selected on the Approval Registry.
Menu: Enterprise Components > Approvals > Approvals > Approval Registry
3. Create a voucher and submit it for approval.
Menu: Accounts Payable > Vouchers > Add/Update > Regular Entry
Notice that the approver doesn’t receive an email. The same issue happens for all other transactions, such as purchase orders, expense reports, etc
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |