In Supplier Contracts,Adobe Sign Review Transactions are appearing Incorrectly on Signer's Worklist. (Doc ID 2949181.1)

Last updated on MAY 22, 2023

Applies to:

Symptoms

Work list issues associated with Adobe Sign review transactions .
Scenario #1:  When sending document for signature to  signer and signer is designated as signer#1, work list item does not appear in users work list.
Scenario #2:  When  signer is designated as Signer 2 and sending document for signature, the sign statuses are correctly displaying on Document Management page for both Signers.
              Signer 1 (Supplier) as Pending Signature and Signer 2 (internal user) as ‘Initial’.
              However, even though the document is not currently pending signature for Signer 2, the transaction is appearing in the Signer 2 Work list.
Scenario #3:  When user has a Work Item of Sign Review appearing in their work list and the contracting team cancels the signature process for the contract in Document Management,
              the transaction is not being removed from the user’s work list.

The issue can be reproduced at will with the following Steps:

Setup Adobe Signature for supplier contracts
Scenario 1:
1. Create a document and click on Prepare and Route for e-Signature from  Supplier Contracts>Create Contracts and Documents>Contract Entry.
2. Add 2 signer's with second one as external signer and add userid for first signer as he/she is internal.click send .
3. Log in as signer 1 ,go to work list Page and notice that work list count is 0.

Scenario 2:
1. Create a document and click on Prepare and Route for e-Signature from  Supplier Contracts>Create Contracts and Documents>Contract Entry.
2. Add 2 signer's with first one as external signer and second signer as internal with userid.click send .
3. Log in as signer 2 ,go to work list page and document shows up in work list .
4. Click on the worklist entry and notice that sign button does not show up at the bottom as document is still pending for signature with Signer 1.

Scenario 3:
1.Using the same steps as in Scenario #2 above, routed contract  for signing, noting same issue as scenario #2 above where Sign Review work list item is prematurely showing in worklist (signer2)
   where sign status is still ‘Initial’.
2.Log as administrator and ‘ cancel the signature process by clicking on 'Cancel Signature Process’ button from  Supplier Contracts > Create Contracts and Documents > Contract Entry.
3.Login as Signer 2 and notice that work list entry is not removed even though document signature is cancelled .


 

Changes

Cause

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