EAM92: Employee Unable To Cancel Absence After Schedule Change and Sees Error "First operand of . is NULL, so cannot access member Attachment_SaveProcessing." (Doc ID 2952996.1)

Last updated on OCTOBER 17, 2023

Applies to:

Symptoms

The following error is triggered when employee has submitted a Vacation absence request for 5/26/23 and is approved by the manager.
Then in the interim, the manager changes the current assigned schedule from 5x8 to 4x10 schedule effective 5/15/23. The error prevents the employee from being able to cancel the original absence request. User states the page renders different as Manage Absence instead of Cancel Absence. The issue does not occur when the latter assigned work schedule is removed.

Steps to replicate the issue:
1. Employee submits Absence Request for a Vacation absence request for 5/26/23.
2. Manager approves the above request.
3. Manager changes the employees schedule from 5 by 8 schedule to a 4 by 10 schedule effective 5/15/23. [This causes the original request on 5/26/23 to now be on schedule off-day.
4. When the employees navigates (via ESS > Time Tile > Cancel Absence) to cancel the absence request. Note: message displayed indicating the absence start is on an off day.
5. Employee clicks the Withdraw button the above error is triggered.
6. Manager removes/deletes the latter Assign Work Schedule effective date 5/15/23 and save.
7. Employee goes in (via ESS > Time Tile > Cancel Absence) to Cancel the Vacation Absence Request for 5/26/2023. Drills down on the details for 5/26/2023: Note: Start date message no longer displayed at top of the page and page label is Cancel Absence.
8. Now employee clicks the Cancel Absence button and confirm yes. Note: no error triggered, and Cancel Status is Submitted as expected.
9. Manager now cancels the request.

Cause

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