E-Portal: Users Clicking on the Home Button in the Content Provider DB are Taken to the Fluid Homepage Instead of the Default Classic Homepage (Doc ID 2954366.1)

Last updated on JUNE 15, 2023

Applies to:

Symptoms

The site set up HR as the Portal Database (DB), CRM as the Content Provider DB, and has Classic homepage as the default homepage in Portal.
When users click on the Home button in the Content Provider DB, they are taken to the Fluid homepage instead of the default Classic homepage.

The issue can be reproduced at will with the following steps:
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1. Log into the Portal environment.

2. Set the default homepage in Portal to be Classic.

3. Navigate to Fluid homepage > HR Service Agent > My HRHD Cases> Advanced Search.

4. Click on the Home button, and observe that it goes to the Fluid homepage instead of the Classic homepage.

5. Click on the Home button again, and observe that it then goes to Portal's Classic home.

Cause

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