EPY: Can Not Open Self-Service Paycheck as PDF Via Portal After Turning off Screen Reader Mode in My Preferences
(Doc ID 2954668.1)
Last updated on JUNE 12, 2023
Applies to:
PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When Screen Reader Mode was previously set to On in PeopleSoft Enterprise HCM under My Preferences, and now the Screen Reader Mode preference has been set to off, still cannot open a paycheck as a PDF.
Steps to Reproduce
1. Sign on to PeopleSoft Enterprise HCM
2. Choose the hamburger menu (three vertical dots in the upper right of the page).
3. Choose My Preferences
4. On the General Tab, set Screen Reader Mode to Off
5. Sign out and back in
6. Navigate to Employee Self Service > Payroll > View Paychecks
7. Click on any of the paychecks available
3. The page appears with the details, instead of the PDF
This cannot be reproduced in DEMO.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |