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E-PUM: Installing PUM Image on Windows Fails When Deploying Oracle Database Server With Error: Failed to start service... TNS-12560: TNS:protocol adapter error...Oracle listener starting failed: Oracle19c listener psft_listener starting failed: (Doc ID 2955521.1)

Last updated on JUNE 16, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Microsoft Windows x64 (64-bit)


The PeopleSoft Update Manager (PUM) Image installation on Windows Server fails on Step: Deploying Oracle Database Server.



The following error can be found in the psft_dpk_setup.log file:


The issue can be reproduced at will with the following steps:
1. Run the deployment script for PUM Image - psft-dpk-setup.bat.

2. Provide all necessary input details at the prompts.

3. The process fails on Step: Deploying the Oracle Database Server.


 A new PUM Image is being installed on the same machine running an older PUM Image.


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