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EAP- Pay Cycle - Financial Gateway Process Duplicate Wire Payments (Doc ID 2955903.1)

Last updated on JUNE 16, 2023

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When two different AP Users on two different browsers kicked-off the Financial Gateway Electronic Payments process of a same Pay Cycle having multiple Wire Payments selected by the Pay cycle in parallel causing duplicate payments created by the system.

Process gets kicked-off without any errors for the first User.Whereas, when second user tries to kick-off the same Process in parallel, user gets the Page Inconsistent Error.

The system has scheduled the Process for second user too. Thus, AP_FG_PROC process is scheduled by the two users simultaneously causing duplicate payments created and Dispatched to Bank through Pay Files.


STEPS:
----------
 
1. 2 Vouchers Created, Approved & Posted
  Voucher ID: US001/00000494
  Payment Method: WIR & Settle by Financial Gateway
 Accounts Payable Vouchers Add/Update Regular Entry


2. Voucher ID: US001/00000495
  Payment Method: WIR & Settle by Financial Gateway

3. Go to Pay Cycle Manager, Pay Cycle Name: FG5
  Accounts Payable > Payments > Paycycle Processing > Pay Selection Criteria

4. Run the Payment Selection Process
5. Run the Payment Selection & Creation Process
6. Vouchers selected for Payment, Approved & Ready for Financial Gateway Dispatch.
7. Log in as two different AP Users on two different browsers and access the Pay Cycle Manager Panel (Pay Cycle: FG5) and kick-off the Financial Gateway Electronic Payments process parallelly.

• Log in as USER1select the Server name as Unix & kick-off the FG Process
• Log in as USER2, select the Server name as Unix & kick-off the FG Process

Process will be kicked-off without any errors for CBLUM. But, when second user (USER2) tried to kick-off the same Process parallelly, user gets the Page Inconsistent Error. But System has scheduled the Process for second user too. Thus, AP_FG_PROC is scheduled by two users simultaneously.

8. Page Inconsistent Error displayed for Second User: USER2
9. Duplicate Payment created for one Source Payment Reference Number:

10. Issue occur:
  Since two Users scheduled the FG process parallelly for a same Pay cycle having two Wire Payments selected caused the Duplicate Payments created as show below.
  Navigate to Review Payment Panel and enter the Source ID Payment Reference number from Voucher Panel and click on Search.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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